1. General Principles: AUMI implements its return and exchange policy based on:
• Technical inspection results
• Manufacturer’s defect confirmation
• Terms in the sales contract
2. Return and Exchange Conditions
Products will be considered for return and exchange if they fully meet the following conditions:
• The product has a technical defect caused by the manufacturer
• The product is still within the warranty period
• The product is in its original condition and has not been tampered with or repaired
• Complete and valid purchase documentation is available
3. Timeframe for Return and Exchange Request
• Customers must report the defect as soon as possible after discovery
• Processing time depends on the manufacturer’s regulations
4. Forms of Return and Exchange
• Exchange for a new equivalent product
• Repair or replacement of components
5. Return and Exchange Costs
• If the defect is due to the manufacturer: AUMI will bear the costs according to the manufacturer’s policy
• If not covered under warranty: the customer will bear all incurred costs
6. Regulations Exchange Process
• Step 1: Customer submits an exchange/return request
• Step 2: AUMI inspects the product
• Step 3: Confirms the proposed solution
• Step 4: Performs the exchange/return or repair
7. Notes
• Products can only be exchanged or returned after confirmation from AUMI.
• Exchanges and returns are not applicable to custom-ordered products (except for technical defects).
